What our Customers Say
Why women leaders choose Impressia Connect.
Gail Warren
Warren’s Village Hardware
“Thank you for helping to make 2025 another successful year. Our relationship with Impressia has allowed us to continue to improve our building and expand our inventory.”
Warren's Village Hardware
What challenges do you face as a business owner?
We are a woman owned business in a predominantly male dominated industry. My daughter and I have to prove daily that we are knowledgeable in every facet of our business. We have excellent male support as well! Our husbands, Bill and Rick, work along with us and we make a great team. We educate and share advice willingly and expertly. My daughter, Ashley, has been in this business since she was 16 and has learned, proven her knowledge and won the admiration of our customers, both male and female.
How has Impressia helped you?
Impressia Bank put faith in our business and made the transition to banking with Impressia seamless and easy. Our support has come from several different people within Impressia and most notably Lauren Schellinger. Thank you for helping to make 2025 another successful year. Our relationship with Impressia has allowed us to continue to improve our building and expand our inventory.
What advice do you have for other women growing their business?
My advice would be to trust in yourself, your knowledge and your desire to succeed in whatever chosen path you decide. Working toward a goal is helpful and keeps you focused and energized as you realize your dreams while helping others along the way. Knowledge is a powerful tool and freely sharing that is a daily occurrence at our business. We love to make people happy and confident in our products and services.
Amber Pert, Founder & CEO
Wellspring Financial
“Impressia has played a direct role in supporting our growth. This opportunity helped us expand our impact while continuing to serve clients with the same values and level of care that our firm is built on.”
Learn more about Wellspring Financial
Wellspring Financial
What challenges do you face as a business owner?
Being a business owner is truly a rollercoaster. The challenges, joys, frustrations, and celebrations are constant—and sometimes they all happen in the same day. One of the biggest challenges we face is balancing the desire for growth with being intentional about who we serve and how we serve them. We don’t want to grow just for the sake of growth. Instead, we want to grow with purpose—maintaining the heart of our business while continuing to provide expertise and genuine care for the clients we support.
How has Impressia helped you?
Impressia Bank has played a direct role in supporting our growth. They provided us with a business loan that allowed us to acquire the client base of a retiring firm owner. This opportunity helped us expand our impact while continuing to serve clients with the same values and level of care that our firm is built on.
What advice do you have for other women growing their business?
My advice is to stay focused on your goals—both short-term and long-term. It’s easy to get distracted by “shiny objects” or opportunities that seem exciting in the moment but don’t align with your bigger vision. Staying grounded in the purpose behind why you started your business helps guide the right decisions.
As an accounting firm owner, we also encourage business owners to make decisions based on their financial data—not just what they see in their bank account. Your financial statements tell the real story of your business. When you combine that data with your long-term goals, it becomes much easier to build a clear and intentional roadmap for growth.
Learn more about Wellspring Financial: wellspring-fin.com
Alex Getz, President
LUX Landscaping & Lighting
“The Impressia team is extremely personable and welcoming and they even connected us with local companies in the area.”
Learn more about LUX Landscaping & Lighting
Wellspring Financial
What challenges do you face as a business owner?
Being a business owner is truly a rollercoaster. The challenges, joys, frustrations, and celebrations are constant—and sometimes they all happen in the same day. One of the biggest challenges we face is balancing the desire for growth with being intentional about who we serve and how we serve them. We don’t want to grow just for the sake of growth. Instead, we want to grow with purpose—maintaining the heart of our business while continuing to provide expertise and genuine care for the clients we support.
How has Impressia helped you?
Impressia Bank has played a direct role in supporting our growth. They provided us with a business loan that allowed us to acquire the client base of a retiring firm owner. This opportunity helped us expand our impact while continuing to serve clients with the same values and level of care that our firm is built on.
What advice do you have for other women growing their business?
My advice is to stay focused on your goals—both short-term and long-term. It’s easy to get distracted by “shiny objects” or opportunities that seem exciting in the moment but don’t align with your bigger vision. Staying grounded in the purpose behind why you started your business helps guide the right decisions.
As an accounting firm owner, we also encourage business owners to make decisions based on their financial data—not just what they see in their bank account. Your financial statements tell the real story of your business. When you combine that data with your long-term goals, it becomes much easier to build a clear and intentional roadmap for growth.
Learn more about Wellspring Financial: wellspring-fin.com
Karen Jerge, Owner/President
Integrated Construction Services and Solutions, Inc.
“Through the Impressia website and small group connections, I have engaged with other women business owners to learn more about money management, protecting cash flow, and maintaining strong reputations with vendors.”
Wellspring Financial
What challenges do you face as a business owner?
Being a business owner is truly a rollercoaster. The challenges, joys, frustrations, and celebrations are constant—and sometimes they all happen in the same day. One of the biggest challenges we face is balancing the desire for growth with being intentional about who we serve and how we serve them. We don’t want to grow just for the sake of growth. Instead, we want to grow with purpose—maintaining the heart of our business while continuing to provide expertise and genuine care for the clients we support.
How has Impressia helped you?
Impressia Bank has played a direct role in supporting our growth. They provided us with a business loan that allowed us to acquire the client base of a retiring firm owner. This opportunity helped us expand our impact while continuing to serve clients with the same values and level of care that our firm is built on.
What advice do you have for other women growing their business?
My advice is to stay focused on your goals—both short-term and long-term. It’s easy to get distracted by “shiny objects” or opportunities that seem exciting in the moment but don’t align with your bigger vision. Staying grounded in the purpose behind why you started your business helps guide the right decisions.
As an accounting firm owner, we also encourage business owners to make decisions based on their financial data—not just what they see in their bank account. Your financial statements tell the real story of your business. When you combine that data with your long-term goals, it becomes much easier to build a clear and intentional roadmap for growth.
Learn more about Wellspring Financial: wellspring-fin.com
Kelly Penoyer, President
Strong Women Industrial Materials
“Adopting the “Profit First” cashflow management theory with the support of Impressia has shifted our financial perspective and fostered a more positive approach to our profitability. This theory aligns perfectly with our mission and vision statements.”
Learn more about Strong Women Industrial Materials
Wellspring Financial
What challenges do you face as a business owner?
Being a business owner is truly a rollercoaster. The challenges, joys, frustrations, and celebrations are constant—and sometimes they all happen in the same day. One of the biggest challenges we face is balancing the desire for growth with being intentional about who we serve and how we serve them. We don’t want to grow just for the sake of growth. Instead, we want to grow with purpose—maintaining the heart of our business while continuing to provide expertise and genuine care for the clients we support.
How has Impressia helped you?
Impressia Bank has played a direct role in supporting our growth. They provided us with a business loan that allowed us to acquire the client base of a retiring firm owner. This opportunity helped us expand our impact while continuing to serve clients with the same values and level of care that our firm is built on.
What advice do you have for other women growing their business?
My advice is to stay focused on your goals—both short-term and long-term. It’s easy to get distracted by “shiny objects” or opportunities that seem exciting in the moment but don’t align with your bigger vision. Staying grounded in the purpose behind why you started your business helps guide the right decisions.
As an accounting firm owner, we also encourage business owners to make decisions based on their financial data—not just what they see in their bank account. Your financial statements tell the real story of your business. When you combine that data with your long-term goals, it becomes much easier to build a clear and intentional roadmap for growth.
Learn more about Wellspring Financial: wellspring-fin.com
Cara Biddlecom, CEO
Girl Scouts of Western New York
“Impressia is genuinely in our corner to help us and all female business owners succeed.”
Learn more about the Girl Scouts of Western New York
GSWNY Testimonial
What challenges do you face as a business owner?
Nonprofit organizations are constantly innovating to meet community need and ensure that revenue growth is in service to the mission. The nonprofit landscape is in a state of change and being able to plan ahead for multiple scenarios in this environment is essential for long-term success.
How has Impressia helped you?
Impressia Bank has provided excellent customer service and has tailored our banking products to meet some very unique business needs. The Impressia team has anticipated our key opportunities and developed solutions that have helped us grow within the first months of our banking relationship. I cannot say enough about the level of service that the team provides. They are genuinely in our corner to help us and all female business owners succeed.
What advice do you have for other women growing their business?
Get to know your strengths and build a team with complementary skills who will help you grow. While women are conditioned to always consider others’ needs – a quality makes them exceptional leaders – it is so important to advocate for yourself and not compromise your own needs. When it comes to your business, do the research so you get what you need from your banking relationship. Female business owners in our region are committed to lifting each other up, so if you’re looking for advice, don’t hesitate to ask.
Learn more about the Girl Scouts of Western New York: www.gswny.org
Jessica Murphy, CPT/Owner
Blackbox Wellness
“If you have the vision and the passion, there’s nothing you cannot figure out how to accomplish. Take time to enjoy how far you’ve come, don’t let how far you might have to go stop you from celebrating today!”
Learn more about Blackbox Wellness
Black Box Testimonial
What challenges do you face as a business owner?
Navigating the nuances as a new small business owner is a challenge. Deciding to lease vs buy space; the build out either way and bringing a vision to life in the most practical way. Then finding the right set of employees – or, independent contractors. The best software and CRM systems; setting pricing that covers the basics and meets the needs of my customer base. How and when to use social media, and when to pay for marketing; these have been several paths that each present their own set of challenges but are needed to keep moving forward.
How has Impressia helped you?
Impressia was introduced to me by a friend, to help bridge the financial gap of where I was from my personal investment and where I needed to be to get the doors open. What I found unique is the availability and responsiveness of the lenders; and they encourage and educate each step of the way to never make you feel inadequate as a new business owner. What is likely a stressful time for a growing small business, they really do their best to help.
What advice do you have for other women growing their business?
If you have the vision and the passion, there’s nothing you cannot figure out how to accomplish. Take time to enjoy how far you’ve come, don’t let how far you might have to go stop you from celebrating today!
Learn more about Blackbox Wellness: www.blackboxwellness.net
Jamie Cole, Owner
Skin Deep
“Impressia has been a treasured partner from Day 1.”
Learn more about Skin Deep
Skin Deep Testimonial
What challenges do you face as a business owner?
I have owned my business since July 2023, and my biggest business challenge is ensuring I am net positive, while also making smart investments to grow my business.
How has Impressia helped you?
Impressia has been a treasured partner from Day 1. They initially helped by providing an interest-earning checking account, and gave me the assurance of access to a Line of Credit, should I need one. I love working with all women as they seem to share a can-do attitude I relate to and value.
What advice do you have for other women growing their business?
The advice I have for other women growing their business is lean in. Trust your gut. Surround yourself with people with passion, expertise, and integrity. Embrace collaboration. And recognize that if you aren’t a little scared, you aren’t challenging yourself. Complacency is the sister to mediocracy.
Learn more about Skin Deep: www.skindeeplaserspa.com
Dr. Lauren Kuwik & Dr. Shannon Schmit
Alliance Med Peds
“Impressia is a community of support for small business owners.”
Learn more about Alliance Med Peds
Alliance Med Peds Testimonial
As doctors and new partners in a rebranded business, we faced many hurdles. When we moved to Impressia, our personal banker, Lauren, was there with timely guidance and assistance, from emails to phone calls and in person check-ins. Impressia has an entire team of seasoned and informed professionals to support us as women business owners navigating unfamiliar territory such as tax IDs, merchant servicing and even start up loans if needed. Impressia is more than just a place to store our money. It is a community of support for small business owners.
Learn more about Alliance Med Peds: https://alliancemedpeds.com/
Heather Cass, Co-owner
Tour Erie
“Impressia has a lot of resources and great online features to help build a small business.”
Learn more about Tour Erie
Tour Erie Testimonial
What challenge do you face as a business owner?
Challenge #1: I have always heard that owning your own business is a lot of work, but I didn’t really understand it until we started our business. It IS a lot of work, from managing your website to creating social media content to promotion and marketing to accounting, not to mention the work that goes into researching and writing our tours.
Challenge #2: Reaching our target market, which are visitors who fill the hotels on the bayfront. We’ve struggled to get the word out and let people know that we are here and what we have to offer.
How has Impressia helped you?
I found that everyone was very welcoming and very helpful. I was very impressed and happy that a board member referred me to open my business account with Impressia. They have a lot of resources and great online features to help build a small business. I have already shared my experience with others, and two of my friends have opened accounts with Impressia.
What advice do you have for other women growing their business?
Erie has a ton of resources to encourage and help entrepreneurs. We would’ve never been able to get this business up and running without all of the assistance from the Northwest PA Beehive Network and the Gannon Small Business Development Center. From helping us write a business plan to creating our website and logo to doing the legal work to create our LLC, we couldn’t have gone from idea to working business in a year without the help, guidance, and encouragement from those two organizations. And, it’s all free!
Learn more about Tour Erie: www.toureriepa.com
JoAnne (Billie Jo) Weyant, Executive Director
CAPSEA, Inc.
“We are already using the Resources/Financial Wellness Center to educate ourselves and those we serve, thank you Impressia!”
Learn more about CAPSEA, Inc.
CAPSEA, Inc. Testimonial
What challenge do you face as a business owner?
As the executive director of a nonprofit comprehensive victim services program, we face many challenges daily. There is a safety concern with the work that we do. We are a life saving agency that provides 24-hour crisis work and shelter to victims of domestic violence/sexual assault, homeless, and serious crime victims. Our services are free of charge and driven by grant funding. This type of funding is uncertain from year to year. Other challenges that we experience are unrestricted/fundraised dollars. Many of the grants we apply for and receive will not be awarded unless we can show cash match/community support. Most funds we receive are reimbursable, so we must front the funds first and invoice for reimbursements. This is where unrestricted monies are crucial. All these things are great challenges that CAPSEA faces as well as nonprofits everywhere.
How has Impressia helped you?
The wonderful women at Impressia Bank welcomed CAPSEA with open arms and because of them, CAPSEA can now realize our dream of renovating a 100+ year building into an all in one, under one roof mixed use/victim service program. As I stated earlier, many grants, including construction grants, require very specific things like bridge funding and lines of credit for construction, etc. They worked with us and patiently listened to our needs. Then, together we developed a specialized plan where we could utilize their expertise and services to open the accounts that work best for us now and will grow with us as we grow! We are already using the Resources/Financial Wellness Center to educate ourselves and those we serve, thank you Impressia!
What advice do you have for other women growing their business?
Whether you are a for-profit or non-profit business owner/CEO, never give up on your dreams and goals! A leader can’t do it alone and we must surround ourselves with like-minded talent that can make our dreams a reality! Start building that relationship with Impressia and watch the magic unfold! A solid financial foundation along with a network of support will lead you to many wonderful opportunities.
Learn more about CAPSEA, Inc.: http://www.capsea.org/
Janejira Kalsmith, CCO
Janejira Design, LLC
“I appreciate how personable and responsive their customer service is. Every time I’ve had a question or needed support, a representative got back to me quickly—and with genuine care. It really feels like they understand the needs of small businesses.”
Janejira Design, LLC Testimonial
What challenge do you face as a business owner?
As an interior designer, a common challenge is helping clients see the true value of what I offer. Many assume it’s a luxury—but in reality, I often save them money.
Thanks to my trade relationships, I get exclusive discounts not available to the public—and I pass those savings on. In many cases, they cover or even exceed my design fee.
Clients often come with big dreams and tight budgets. Design is personal and emotional, and part of my role is balancing vision, cost, and communication—sometimes even acting as a mediator.
How has Impressia helped you?
I appreciate how personable and responsive their customer service is. Every time I’ve had a question or needed support, a representative got back to me quickly—and with genuine care. It really feels like they understand the needs of small businesses.
I also love how seamless the app is: it’s easy to use, and the in-app messaging feature is incredibly convenient. I always receive a helpful reply within 24 hours, which gives me real peace of mind.
What advice do you have for other women growing their business?
Surround yourself with people who lift you up, and don’t overlook the power of celebrating small wins—they keep the momentum going. Trust your gut, even when the path isn’t clear—sometimes you have to charge forward like a horse with blinders on. Stay open to constructive feedback, and above all, be kind to other women. We rise by lifting each other.
Learn more about Janejira Design, LLC.: https://www.janejiradesign.com
Jenna Bichler, Executive Director
Erie Community College Foundation, Inc.
“Their commitment to building relationships and fostering meaningful connections has made a lasting impact on our work and our network.”
Learn more about Erie Community College Foundation, Inc.
Erie Community College Foundation, Inc. Testimonial
What challenge do you face as a business owner?
As a small nonprofit foundation with a lean staff, we were seeking a banking partner who truly understands our mission and can offer more than just financial services. We needed a relationship-based approach with a bank that is invested in our success—one that could provide responsive support, flexible solutions, and a genuine commitment to helping our team and the Foundation thrive.
How has Impressia helped you?
Impressia Bank has gone beyond traditional banking by offering thoughtful solutions we may not have discovered on our own. Their team takes the time to understand our unique needs and connects us with valuable resources and partners in the community. Their commitment to building relationships and fostering meaningful connections has made a lasting impact on our work and our network.
What advice do you have for other women growing their business?
For women in any industry looking to grow, success doesn’t happen in isolation—it requires strong partners, supportive networks, and a willingness to ask for what you need. Surround yourself with people who uplift, challenge, and advocate for you. Growth takes bravery, and every step forward—no matter how uncertain—requires courage. Trust your voice, lean into your strengths, and know that you don’t have to do it alone.
Learn more about Erie Community College Foundation, Inc.: https://www.ecc-foundation-about.com/
Jeannine Swisher, Owner
Swisher Concrete Products, Inc.
“With Impressia, I finally feel supported and valued—not just as a woman but as a business owner.”
Megan Lewandowski, CEO/ President
The Scenic Space
“Impressia’s hands-on approach and genuine care have played a critical role in helping us reach new heights. Today, we’re not just surviving; we’re thriving, thanks to their unwavering belief in our potential.”
Learn more about The Scenic Space
The Scenic Space Testimonial
What challenge do you face as a business owner?
Starting a business on my own was no easy feat, especially in a community that wasn’t familiar with the industry or products I was creating, all while working with limited to no capital. After facing countless rejections from banks, credit unions, and investors, Impressia stepped in and turned things around. Not only did they help me secure the working capital I needed to enter the industry, but they also guided me every step of the way, teaching me invaluable lessons throughout this journey.
How has Impressia helped you?
Unlike traditional corporate banks that simply offer financial products, Impressia truly takes the time to understand your business’s unique needs. They’re not just interested in making a sale – they’re committed to setting you up for long-term success. Because of their support, we’ve been able to achieve significant milestones, including partnering with some of the largest companies in our industry worldwide.
Impressia’s hands-on approach and genuine care have played a critical role in helping us reach new heights. Today, we’re not just surviving; we’re thriving, thanks to their unwavering belief in our potential.
Learn more about The Scenic Space: www.thescenicspace.com
Laurel Perry, Owner/Luxury Travel Advisor
BellaBird Travel
What advice do you have for other women growing their business?
“Stay true to your vision and your gut! This is your vision and your dream; own it unapologetically!“
Learn more about BellaBird Travel
BellaBird Travel Testimonial
What challenge do you face as a business owner?
My greatest challenge as a business owner has been to find team members that share my business philosophy and high standards in service levels. I work with many ultra-high net worth clients, and they require a different service level than a typical client. Understanding the needs of this population takes a special touch!
How has Impressia helped you?
I was unexpectedly forced into restructuring my business this year and every minute was consumed with all the minutia involved. Lauren was wonderful in getting everything set up for us quickly, with an incredible response time for all the time-sensitive issues we had! I also love that I can freely ask questions about things I don’t understand, without feeling stupid or intimidated.
What advice do you have for other women growing their business?
Stay true to your vision and your gut! This is your vision and your dream; own it unapologetically! Resist comparing your success to others; your success is your joy, not necessarily your bank account. Let the money be a wonderful side-effect of your passion!
Learn more about BellaBird Travel: https://bellabirdtravel.com/
Melissa Garrett, Owner
UnBAR Cafe
What advice do you have for other women growing their business?
“I’ve found that for women in particular learning to trust our abilities and believing our vision are key components for growing a business versus maintaining the status quo.“
Learn more about UnBAR Cafe
UnBAR Cafe Testimonial
What challenge do you face as a business owner?
Typically, I would say access to capital is number one, but I am more challenged by access to information and strategies for growing my business. There are so many approaches and options for growing a business and not knowing can be costly and time-consuming.
How has Impressia helped you?
Financially
During a time when I was committed to paying my team fair wages as a retention strategy and my payroll cost outpaced my top-line revenue, Impressia stepped in and approved me for a $20,000 line of credit because they believed with me that my actions would contribute to stabilizing my staff and business.
Emotionally
The support I felt after reviewing my situation was unlike anything I ever experienced with other financial institutions. They listened and balanced the financial risk as they incorporated my experience and character to create a profile they were comfortable lending against. I appreciated the additional consideration and because of the unique approach to credit I was able to maintain my commitment to my team.
What advice do you have for other women growing their business?
I’ve found that for women in particular learning to trust our abilities and believing our vision are key components for growing a business versus maintaining the status quo. Even in 2024 many still think it is a great feat for women to create a thriving business. Yes, there are sacrifices but there are also solutions like building a network and delegating the portions of our work that don’t require our handprint.
Learn more about UnBAR Cafe: https://unbarcafe.com/
Andrea Costrino, Owner
Andrea Costrino & Co. Portrait Photography
“I’m obsessed with Impressia’s mission, and I’ve met some pretty incredible women throughout this journey.”
Learn more about Andrea Costrino & Co. Portrait Photography
Andrea Costrino Testimonial
What challenge do you face as a business owner?
As a business owner over the past 14 years, my biggest challenge has been navigating the peaks and valleys. Business, much like life, is not linear. The mental tenacity needed to stay in the game is something I work very hard to nurture and be mindful of. Working on my personal growth as a human being is my first priority and one of the reasons why I have been able to stay in business for this long.
How has Impressia helped you?
Impressia has helped me move all of my business and personal accounts. It has opened opportunities for me to start two CDs for my daughters and has helped me save money due to its lower APR on business loans. Not to mention, I’m obsessed with Impressia’s mission, and I’ve met some pretty incredible women throughout this journey with them.
What advice do you have for other women growing their business?
Advice I’d give to other women growing their business is to grow WITH your business. Learn to listen to your intuition and be okay with pivoting as things change in the world. My second piece of advice would be to surround yourself with expanders: women who let you see what’s possible and support you along the way.
Learn more about Andrea Costrino & Co. Portrait Photography: www.andreacostrino.com
Val Woods, Owner
Val Woods CPR Training
“The online educational webinars and text messages from Impressia are rich with practical insights that I can readily apply to my business operations.”
Learn more about Val Woods CPR Training
Val Woods CPR Training Testimonial
What challenge do you face as a business owner?
As a passionate educator, my focus has always been on ensuring that participants understand the ‘why’ and ‘how’ of each lesson, empowering them with the confidence to utilize their knowledge in emergency situations. However, as a new business owner, I encountered challenges on the operational side of the business—specifically, understanding how to set up and run a business successfully. To address this, I began attending events and sought guidance from organizations such as SCORE, NAWBO, and Impressia Bank. At their grand opening, I was eager to open an account to become a part of this amazing new concept of the banking experience.
How has Impressia helped you?
Impressia Bank has been an invaluable resource in providing me with guidance on the operational aspects of running a successful business. My banker is proactive in sharing information about new products and services that align with my business needs. I feel like we have known each other for years, she is amazing. Additionally, the online educational webinars and text messages from Impressia are rich with practical insights that I can readily apply to my business operations.
What advice do you have for other women growing their business?
My advice for fellow women entrepreneurs is simple: Don’t go it alone. It’s a common refrain, but it holds true—often, we don’t know what we don’t know. By surrounding yourself with experienced individuals who have navigated similar paths and are willing to offer support, you significantly increase your chances of success.
Learn more about Val Woods CPR Training: www.valwoodscpr.com
Samantha Zorn, Owner
The UPS Store
“The women who work at Impressia made the experience enjoyable and personal. They made me feel as though they wanted me to succeed as much as I did and they celebrated with me when we made it happen together.”
Learn more about The UPS Store
The UPS Store Testimonial
What challenge do you face as a business owner?
As a business owner one of the most common challenges I face is staffing. Finding a good reliable team to run our day to day operations can sometimes cause myself, as the owner, some headache. I try to address this challenge by providing a positive work environment and creating an opportunity for someone to start a career with our store, not just a job. We value our staff and treat them like family so we can, hopefully, secure long time associates who feel valued and have an interest in our business.
How has Impressia helped you?
Without Impressia bank, I would have never been able to expand my business. When other banks may have turned their backs on me, Impressia was there to secure my funding so I could successfully obtain two additional The UPS Store locations. The women who work at Impressia made the experience enjoyable and personal. They made me feel as though they wanted me to succeed as much as I did and they celebrated with me when we made it happen together. They are knowledgeable and reliable and always available to me when I have needs or questions. I truly could not have done it without the women who lead me through the loan process.
What advice do you have for other women growing their business?
My advice for any woman debating on expanding or growing their business is to GO FOR IT. I have been there and had my reservations or fears and I can say that it was absolutely worth it and the best decision for my business, employees and most importantly, my family.
With the women from Impressia, I know I will never be going through it alone. Impressia offers such a unique experience for women in business looking for help navigating the growth of our businesses and I am so lucky to have found them.
Learn more about The UPS Store: https://locations.theupsstore.com
Andrea Garcia, Owner
Andrea Garcia Real Estate
“With their support, I’ve embraced the process of analyzing my finances, and their resources have been instrumental in making informed and wise financial decisions. Impressia truly stands out in their commitment to your success.”
Learn more about Andrea Garcia Real Estate
Andrea Garcia Testimonial
What challenge do you face as a business owner?
The two major challenges I face as a business owner are talent acquisition and finances. Hiring the right talent is crucial for our success and growth. We seek driven individuals who share our values and standards as they represent our team. On the financial side, managing cash flow and forecasting is vital. Since real estate transactions are infrequent and influenced by the economy and interest rates, ensuring sufficient cash flow for slower periods is essential.
How has Impressia helped you?
I was introduced to Impressia Bank by Erin Green, one of their founding members and an outstanding financial coach. Impressia Bank has been invaluable, providing not only a wealth of educational resources but also integrating seamlessly into my team. The level of care, communication, and involvement their team brings is unparalleled. They empower you to thoroughly understand your finances and approach them with confidence. With their support, I’ve embraced the process of analyzing my finances, and their resources have been instrumental in making informed and wise financial decisions. Impressia Bank truly stands out in their commitment to your success.
What advice do you have for other women growing their business?
I’ve learned that the most important aspect of scaling your business is fully understanding your finances and bottom line. Being able to read and interpret your Profit and Loss Statement and Balance Sheet provides a clear picture of your business’s health. This understanding allows you to prioritize decisions and align them with your growth goals. When you have a healthy relationship with your business’s financials, you become more confident and capable, naturally evolving into the person you need to be to build the business of your dreams. Embrace your financials, and let them guide your journey to success!
Learn more about Andrea Garcia Real Estate: www.andreagarciarealty.com
Catherine Mattice MA, SPHR, SHRM-SCP, Founder/CEO
Civility Partners
What advice do you have for other women growing their business?
“There are a lot of ways to build your personal wealth through your business, and you need experts to help you do it. In short, be clear on your strengths and expertise and stick to that. Let other experts do the stuff you’re not so great at.“
Learn more about Civility Partners
Civility Partners Testimonial
What challenge do you face as a business owner?
I am a single mom building an empire that affords me and my children a good life, with travel, their extracurricular activities, and a future that is financially stable. It’s hard to juggle being the CEO of a business that can create that life for me and a mother who is available for her young children whenever they need her. At work I’m trying to systematize, delegate, ensure people have what they need to succeed, cut costs, increase revenue, assure inclusivity and equity in all we do, and all of the millions of things us business owners do… then I go home to basically do it all over again! It can be overwhelming much of the time, but very rewarding when we have wins at my company and at home! No one says entrepreneurship is for the faint of heart, and being strong for your team and your children, all the time and no matter what, can be really tough.
How has Impressia helped you?
My CFO/business advisor pointed out that my current bank wasn’t working for me; money’s just sitting in my bank accounts. She suggested moving my banking over to Impressia to earn interest, and in the last few months my high yield savings accounts have earned me $1,000 in revenue. It’s not a game changer, but it’s better than $0! On the personal side, I needed a HELOC for a quickly failing retaining wall on my property and had reached out to a broker friend who has relationships with many different banks. The best she could find was a HELOC for only half of what I needed, and my ex-husband would’ve needed to be a co-signer because I’m not yet officially divorced. Not only was I insulted, but it wasn’t enough money for the project. I turned to Impressia and they were able to give me the amount I needed without making me crawl to my ex-husband. They looked at the whole picture and could see that I’m a successful woman who can handle a HELOC just fine. They saved my dignity, and saved my retaining wall. Hear me roar!
What advice do you have for other women growing their business?
Get educated about finances early! I’m just now learning things from my accountant, personal financial advisor, and business advisors that I wish I would’ve known 10 years ago. I’ve made so many mistakes along the way, and can only guess I’ve lost a ton of money over the years because I didn’t know what I was doing. There are a lot of ways to build your personal wealth through your business, and you need experts to help you do it. In short, be clear on your strengths and expertise and stick to that. Let other experts do the stuff you’re not so great at.
Learn more about Civility Partners: https://civilitypartners.com/
Heather-Renee Rinderle, President/Owner
JPS Signs
“I was impressed by the team’s attention to our business operations and our in-depth discussions around vision, combined with their focus on helping me to make positive financing changes in support of cost reduction to drive marketing and personnel efforts.”
Learn more about JPS Signs
JPS Signs Testimonial
What challenge do you face as a business owner?
I see the biggest challenge as the work to balance the needs of customers with the needs of employees. I see these two key components of any business as equally important in the success of any organization. Ensuring that customer service, quality and on-time delivery are a key focus of business operations while simultaneously ensuring positive, fair and kind employee practices such as good benefits and flexibility when needed can be a significant challenge. I do strongly believe that the work put into balancing these two things pays off for the business day to day as well as growth moving forward.
How has Impressia helped you?
My relationship with Impressia Bank is fairly new, commencing when I began to look for refinancing options due to the significant increase to prime. I was impressed by the team’s attention to JPS Signs’ business operations and our in-depth discussions around vision, combined with their focus on helping me to make positive financing changes in support of cost reduction to drive marketing and personnel efforts. I look forward to expanding my relationship and portfolio with Impressia for additional synergies.
What advice do you have for other women growing their business?
Remaining true to one’s self, whether a woman or a man, in the business world is key to happiness and success. I left corporate America in order to pursue business ownership for several reasons including being able to focus on my workforce and providing a fair, healthy, work environment while also allowing them to prioritize what is most important in life – family. I remain in close contact with my employees, working hand in hand in the production environment regularly and we know each other and have a mutual respect at different levels. So far, this model has allowed me to retain key employees through a tough few years while also meeting on-time, quality needs of our customers meaning continued top and bottom line growth.
Learn more about JPS Signs: https://www.jpsigns.com/
Shawnna Riggers , Owner
Arizona Family Law Attorneys
What advice do you have for other women growing their business?
“My best advice for fellow women business owners is to focus on what distinguishes your business from others in your field. Embrace strategies that resonate with your values, benefit your team, and meet your customers’ needs.”
Learn more about Arizona Family Law Attorneys
Arizona Family Law Attorneys Testimonial
What challenge do you face as a business owner?
As a business owner, one of the challenges I currently face is assembling the ideal team. The economic landscape is marked by fluctuating markets, rising inflation, and unstable housing conditions, creating an environment where potential candidates are hesitant to change jobs. This climate of uncertainty makes it crucial to not only find skilled individuals but also to offer a supportive and stable work environment that can alleviate their concerns and encourage them to make a transition.
How has Impressia helped you?
Impressia has been instrumental in supporting our business growth by providing a line of credit that enables us to offer attractive employment packages. Their team was exceptionally easy to work with, providing prompt responses that allowed us to move forward without delay. This financial flexibility allows us to secure top talent, ensuring that we have the best team in place to serve and support more families effectively.
What advice do you have for other women growing their business?
My best advice for fellow women business owners is to focus on what distinguishes your business from others in your field. Embrace strategies that resonate with your values, benefit your team, and meet your customers’ needs. Your unique approach is what attracts top-notch team members and loyal clients. Additionally, it’s crucial to meticulously research significant financial decisions and remain cautious of enticing marketing that lacks substantiated results. Moreover, prudently setting aside funds for growth initiatives and unforeseen emergencies is essential for sustaining long-term success.
Learn more about Arizona Family Law Attorneys: www.azfamilylawattorneys.com
Kyra Taylor, Co-Founder/Executive Director
Erie’s Black Wall Street
What advice do you have for other women growing their business?
“My advice for other women growing their business is to find a tribe of women who will support, educate, and challenge you to reach your full potential.”
Learn more about Erie’s Black Wall Street
Erie's Black Wall Street Testimonial
What challenge do you face as a business owner?
The first challenge that I have is being a woman business owner; having to constantly defy social expectations due to my gender. Next is the lack of capital and resources available to women owned businesses.
How has Impressia helped you?
Impressia has helped our business by providing the necessary capital to help advance & safeguard our business.
What advice do you have for other women growing their business?
My advice for other women growing their business is to find a tribe of women who will support, educate, and challenge you to reach your full potential.
Learn more about Erie’s Black Wall Street: www.eriesblackwallstreet.org
Kerri Garbis, CEO
Ovation Communication
“Impressia has been a game-changer for us during a critical growth phase. And they’ve been a pleasure to work with!”
Learn more about Ovation Communication
Ovation Testimonial
What challenge do you face as a business owner?
One of the biggest challenges we face is managing cash flow. While we have amazing clients, some have extended payment terms, sometimes as long as NET 90. Balancing the need to pay employees and bills promptly while waiting for payments to come in is a constant struggle.
How has Impressia helped you?
Impressia Bank has been a game-changer for us during a critical growth phase. As we gear up for our best year yet, our expenses have increased while we wait for incoming payments. Impressia Bank allowed us to restructure some long-term payments and provided a line of credit, giving us the flexibility to manage our cash flow effectively and continue growing without interruptions. And they’ve been a pleasure to work with!
What advice do you have for other women growing their business?
Surround yourself with people you trust, whether they are mentors, employees, or colleagues. It’s crucial to stay informed about what’s happening in your business without micromanaging every detail to avoid burnout. Be assertive when necessary, and always take pride in your achievements. What we do is challenging. Remember that you’re excelling, even on tough days. Let everyone see and know your worth!
Learn more about Ovation Communication: https://www.getovation.com/
Andrea Labowski, Owner
Andrea’s Interior Design Gallery
What advice do you have for other women growing their business?
“By embracing financial empowerment, you pave the way for your business’s success and contribute to a more equitable landscape for women entrepreneurs everywhere.“
Learn more about Andrea’s Interior Design Gallery
Andrea's Interior Design Gallery Testimonial
What challenge do you face as a business owner?
Preparation for the future is always a challenge. Having opened my business in 2007, I experienced firsthand the struggles of navigating the economic downturn of 2009-2010 and the uncertain economy that we may face post-pandemic punctuates the importance of vigilant financial management. Tightening credit markets, reduced consumer spending, and supply chain disruptions can strain liquidity and create challenges in meeting financial obligations, such as paying suppliers, servicing debt, and covering operational expenses, which underscores the need for proactive financial planning and resilience.
How has Impressia helped you?
Impressia Bank has been instrumental in supporting my business in several ways, but most importantly, their approach to equalizing the opportunities for women in banking, especially when applying for business loans and lines of credit, have provided a welcome safety net to weather economic uncertainties.
What advice do you have for other women growing their business?
For other women growing their businesses, I would offer the following advice; do not be afraid to ask for financial assistance. Historically, women owned businesses do not take full advantage of the financial help that is available to them. Apply for the equipment loan, apply for the mortgage for your storefront, take control of your own financial well-being, and don’t get discouraged easily. By embracing financial empowerment, you pave the way for your business’s success and contribute to a more equitable landscape for women entrepreneurs everywhere.
Learn more about Andrea’s Interior Design Gallery: www.andreaskitchensplus.com
Maha Hammad
Mortgage Consultant
“Their commitment to fostering support, empowerment, and community cohesion mirrors my own beliefs.”
Learn more about Maha Hammad
Maha Hammad's Testimonial
What challenge do you face as a business owner?
I am a Mortgage Consultant at Hunt Mortgage, operating within an exceptionally competitive industry. Additionally, I am deeply involved in running a women’s nonprofit organization called Power of the Pack of WNY, Inc. Through my professional journey, I’ve recognized the importance of supporting and empowering one another. Each of us faces our own unique challenges and opportunities for growth. Imagine the positive impact we could create by sharing our experiences and extending a helping hand to others in our community.
How has Impressia helped you?
In this competitive landscape, success is not a zero-sum game. There is ample space for all of us to thrive, and what better way to do so than by collaborating and lifting each other up? I was delighted to witness Impressia Bank’s arrival in our community, aligning with the same ethos I hold dear. Their commitment to fostering support, empowerment, and community cohesion mirrors my own beliefs.
What advice do you have for other women growing their business?
Together, we can build a community where support and unity prevail, enriching the lives of all who are a part of it. Let’s continue to spread positivity and drive collective success.
Learn more about Maha Hammad: LinkedIn
Tiffany N. Comprés' Testimonial
What challenge do you face as a business owner?
Finding a place to stash operating cash that is secure, where the cash won’t lose value, and where I don’t feel nickel and dimed.
How has Impressia helped you?
Impressia is the most secure bank I have worked with, and it provides great interest rates. I can see all my accounts easily and handle my operations smoothly.
What advice do you have for other women growing their business?
Never stop educating yourself, and don’t operate from a place of fear.
Learn more about more about Tiffany and her firm: https://pierferd.com/ & LinkedIn
Erin Green, CEO
Verify Services, LLC
What advice do you have for other women growing their business?
“The women I work with are brilliant in their areas of expertise so my advice is to take advantage of all of that Impressia Bank has done to create educational content that can be consumed in multiple ways.“
Learn more about more about Verify Services
Erin Green's Testimonial
What challenge do you face as a business owner?
As the CEO of Verify Services, LLC I understand that finding outside expertise is a key for success as my company works to provide IT staff augmentation services to other companies to support their success. My challenge was finding the financial institution that provided me with the level of partnership, expertise and caring that I give and expect from business relationships. I was able to find that in Impressia Bank.
How has Impressia helped you?
I started out with Erie Bank in 2014 and transitioned to Impressia Bank in 2023 so I have a long-standing relationship with the CNB family of banks. It does not matter what challenge or question I’ve had over the years, it has always been met by my business banker with a commitment to “figure it out together”. During the pandemic, Allison Hodas was a source of support and encouragement and went above and beyond to help me. My previous bank cared about numbers and profit (not mine) whereas my experience with ERIEBANK and now Impressia Bank has ALWAYS centered around me, my business and how the growth of my company ultimately supports our employees, our clients and our community and this bank has truly partnered with me to achieve my business goals.
What advice do you have for other women growing their business?
There is nothing more powerful than a woman who knows AND understands her numbers. Helping other women in business succeed is a passion of mine so when I work with other women business owners, they share with me that fear and shame are often what lead their financial decisions because they don’t understand and are afraid to ask questions. It is in learning and understanding that we are able to truly step into our power and confidence. The women I work with are brilliant in their areas of expertise so my advice is to take advantage of all of that Impressia Bank has done to create educational content that can be consumed in multiple ways.
Learn more about more about Verify Services: https://www.verifyservices.net/
Destiny Burns, Founder
CLE Urban Winery
What advice do you have for other women growing their business?
“Growing a business takes a village. Always look for ways to strengthen your tribe, build your network of support, and educate yourself. New partnerships, like my relationship with Impressia, add new energy, resources, and connections to fuel business growth.“
Learn more about more about CLE Urban Winery
Destiny Burns' Testimonial
What challenge do you face as a business owner?
Founding and running a small business is the hardest thing I have ever done. It is a never-ending rollercoaster of high and lows, triumphs and failures, problems and opportunities. But what a ride! Working for yourself is a gift, but it’s not for the faint of heart. Despite the challenges, my worst day as a business owner is better than the best day I had in a cubicle at a large company working for someone else.
How has Impressia helped you?
Impressia Bank believed in me. Trusted me. Listened to me. As interest rates soared, the rates on my SBA loans had doubled. Impressia Bank worked with me to consolidate my SBA loans into a lower, fixed rate commercial loan which not only lowers my interest expenses but also enables me to better manage my debt servicing and cash flow.
What advice do you have for other women growing their business?
Growing a business takes a village. Always look for ways to strengthen your tribe, build your network of support, and educate yourself. New partnerships, like my relationship with Impressia Bank, add new energy, resources, and connections to fuel business growth.
Learn more about more about CLE Urban Winery: https://cleurbanwinery.com/
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